What is Weird Elephant?
Weird Elephant is fun twist on subscription boxes. When you sign up and pay for our subscription, we will hand curate random products and send you something every month.
Will you send me junk?
NO! We won't be scouring second hand stores or backwoods garage sales for stuff. Our creative shoppers are always looking out for fun and unique products that may come from local stores, warehouse overstock or maybe some random gift shop that we stumble upon. Our intent is to send stuff that 'someone' would find useful.
What if I don't like what you send?
Well, we have a no-return policy. In that case our mantra is to re-gift it. Like other elephant themed gift giving rituals, sometimes all the joy comes from being able to give an unsuspecting friend (or even stranger) an unexpected gift!
That being said, if we send you something and it's defective, let us know and we'll do what we can to make it right.
Is there a contract?
Though you will be automatically billed every month, you can cancel at any time. Your billing date is the day of the month you sign up. If you wish to cancel, please cancel at least a few days before your billing date to ensure you aren't charged. To cancel, log in to your account and go to 'My Account' and select the 'cancel' button. If you want to cancel after your first order, please wait at least 24 hours to make sure your first order can process through our billing system.
How much is shipping?
Shipping is included.
When is my first shipment?
Your first shipment will be shipped within 5 days. We generally ship USPS but depending on shipping rates and the box size, we may choose another provider like UPS, FedEx, or DHL.
What's with the 'every 50th order' gift?
This is our way of showing appreciation for everyone's business. Since everyone signs up and gets billed on various days of the month, we thought it would be best to simply count each order before packaging. If yours is the next 50th shipment, we'll add a little extra love. It will most likely be a gift card but we may also have some really special products on hand. Our goal is to have a value of at least $50. (We have to pay tax on these things so we can't go too crazy :) )
How safe is my info?
We make every effort to secure your data. With plenty of 'data breaches' making the news we can't claim absolute security, but if there is even a hint of malicious data mining or a security breach, we will let you know ASAP.
Your payment information is handled by a third party (Braintree Payments). Braintree is a PayPal company and has some pretty solid data security. No credit card information is ever stored on our servers. The form that you input payment data in, is embedded from the Braintree payment system. You can check out their security policies here.
I subscribed, but my order isn't showing up in my account!
Since we use a third party billing system, we have to wait for some detailed payment and subscription account information to be sent back to our site after payment. Typically it will show within an hour but if you don't see it within a few hours, please let us know and we'll make sure it is handled.
Can I get tracking information?
Absolutely! When you log in and visit your account page, your latest order will include tracking information once your subscription (or renewal) is verified by our team. You can also view all your past orders from the account page.